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  • I have received a credit note, but it hasn't been taken off my new order. What now?
    When you are logged in you can see under ''My credits'' how much credit you have. If there is nothing listed here and you think you should have some balance remaining then we recommend that you contact our customer service.

    If your credit is not deducted correctly when placing a new order, you can report this in the comments field. We can then manually adjust the balance to account for any credit you may have.

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