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T: 0333 325 0011
E: info@123-3D.co.uk
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Privacy policy


We’re registered as The Cartridge People Ltd in the UK (Company No. 08257316). The registered address is The Cartridge People Ltd, Unit 13 Orion Park, University Way, Crewe, CW1 6NG.

We act as the data controller when processing your data and we are committed to protecting and respecting your privacy. We reserve the right to make changes to our privacy policy. It is advisable to consult our privacy policy on a regular basis so that you are aware of any changes.

We attach great value to your privacy and we handle all your personal data with great care. We strictly comply with all legal regulations that apply to personal data. Upon request, you can view the stored personal data and you can have these changed or removed by us. You can also submit a request for receiving a data export with data that we use with your permission, or you can state your reasons for restricting the processing of personal data. 

If you have questions or complaints about the processing of your personal data, we will gladly help you. You get the quickest answer by contacting 123-3D.co.uk customer service directly You can contact us by telephone Monday-Friday from 9am until 6pm. We answer all questions and complaints by e-mail within 1 working day. If you are not satisfied with our response, you can complain to the Information Commissioner's Office (ICO) by clicking here.


Which data do we collect?

If you place an order with us, we need a lot of information from you to process your order. This information is checked by us in various ways.
  • General information: These are the details such as name, address, town, county and postcode, which you enter in the order form. We use this information to check and process your order.
  • Your e-mail address: We use your e-mail address to confirm your order and inform you when your order is ready for shipment. If you have registered for our newsletter (and you have confirmed this registration), we will keep you informed of news and offers from time to time. If you no longer wish to receive our newsletter, you can easily unsubscribe.
  • Your telephone number: In order to be able to process your order we always ask you for a telephone number. We use this number to provide delivery updates via our carriers. We do not use your telephone number for marketing purposes.
  • Your IP address:  When you place an order, we store your IP address. We do this to prevent fraud. 
  • Traffic data: Traffic data is stored every time you visit our website. These are, for example, the number of pages that have been visited or which items have been ordered. This data is not personal and is only used to improve the usability of our website.
  • Customer service: You can call, email, chat, facebook and twitter with us. To make our service better and to avoid having to tell the same story several times, we make notes that we keep. Phone calls can be recorded for training purposes and you will be informed if we are recording the call.
  • Payment details: To pay for your order, we use a secure payment environment. When you pay, your data is processed and stored in our administration and at the bank and payment services to link the payment to your order.
  • Fraud: To prevent fraud, we also investigate customer data. If necessary, we pass on your customer data to the relevant authorities.
  • Retention period: Your data will be kept with us for as long as necessary to process your orders, including warranty. If you no longer have an account with us, your data will be deleted, unless there is a legal obligation to keep this data for longer (such as the 7-year fiscal retention obligation).

What do we use this information for?

The purpose of processing the data is: 
Personal data
  • the processing of your order.
  • the delivery at the delivery address indicated by you. If necessary for processing the order, we pass this information on to other parties such as delivery services.
  • inform you of offers and news (if you have registered for this).
Traffic data
  • promoting the user-friendliness of the website.

Your information is safe with us

We will not sell your personal details to third parties and we will only make them available to debt collection agencies contracted by us in the event that the payment term set by us is exceeded.

Your data is stored on secure servers. Authorised employees are the only people who have access to the personal data and have a confidentiality obligation regarding the personal data. In order to be able to secure your data as well as possible, we also involve other parties where necessary.

Do you have any questions about our privacy policy? Please contact us: 

e-mail: info@123-3d.co.uk or telephone: 0333 325 0011