Who We Are
We are The Cartridge People Ltd, registered in England and Wales under company number 08257316.
Our registered office is:
The Cartridge People Ltd
Unit 13 Orion Park
University Way
Crewe
CW1 6NG
We act as the data controller for the personal information we collect through this website.
We are committed to protecting and respecting your privacy. We may update this Privacy Policy from time to time and recommend that you review it periodically to remain aware of any changes.
Your Rights
Under UK data protection legislation, you have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request erasure of your personal data where applicable.
- Request restriction of processing in certain circumstances.
- Object to certain types of processing.
- Request a copy of your personal data in a portable format where applicable.
If you have any questions or concerns regarding the way we process your personal data, we will be happy to assist you.
You can contact us using the details at the end of this policy.
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
What Information We Collect
General Information
When you place an order with us, we collect information such as your name, billing address, delivery address, postcode, email address and telephone number. This information is required to process and fulfil your order.
Email Address
We use your email address to:
- Confirm your order.
- Provide order and shipment updates.
- Respond to enquiries.
- Send marketing communications where permitted by law.
You can unsubscribe from marketing emails at any time using the unsubscribe link included within communications.
Telephone Number
We may use your telephone number to contact you regarding your order, delivery or account. We do not use your telephone number for marketing purposes unless you have separately consented to receive such communications.
Payment Information
Payments are processed using secure payment providers. We do not store full payment card details on our systems.
Payment information may be processed by banks, payment processors and fraud prevention services in connection with your transaction.
IP Address and Technical Information
When you visit our website or place an order, we may collect your IP address and other technical information in order to:
- Prevent fraud.
- Maintain website security.
- Diagnose technical issues.
Website Usage Information
We collect information about how visitors use our website, such as pages viewed, products viewed, purchasing activity, browser type and device information. This information helps us improve the performance, functionality and usability of our website.
Customer Service Information
You can contact us by telephone, email, live chat and social media channels.
To provide effective support and maintain accurate records of our communications, we may keep notes relating to customer interactions.
Calls may be recorded for quality assurance and training purposes where permitted by law.
Fraud Prevention
To protect our customers and business, we may use personal information to detect, investigate and prevent fraud.
Where necessary, information may be shared with payment providers, fraud prevention agencies, law enforcement authorities or regulatory bodies.
Legal Basis for Processing
We process personal data where necessary to:
- Perform a contract with you, including processing payments, fulfilling orders and arranging delivery.
- Comply with legal and regulatory obligations.
- Prevent fraud and protect the security of our website, systems and customers.
- Pursue our legitimate business interests, including customer service, business analytics and direct marketing to existing customers where permitted by law.
- Obtain and honour your consent where required, such as for certain cookies and advertising technologies.
How We Use Your Information
We use personal data to:
- Process and fulfil orders.
- Deliver products to the delivery address you provide.
- Communicate with you regarding orders, deliveries, returns and customer service matters.
- Provide warranty and after-sales support.
- Improve our products, services and website.
- Prevent fraud and abuse.
- Comply with legal obligations.
- Send marketing communications where permitted by law.
- Build anonymised and encrypted audience segments for advertising platforms in accordance with applicable data protection legislation.
Sharing Your Information
We do not sell your personal information.
We may share personal information with trusted third parties where necessary to:
- Process payments.
- Deliver orders.
- Operate and maintain our website.
- Provide customer support services.
- Detect and prevent fraud.
- Comply with legal obligations.
- Recover outstanding debts.
Any third parties acting on our behalf are required to process information securely and in accordance with applicable data protection laws.
Marketing and Advertising Partners
To help us grow our business, measure advertising effectiveness and provide relevant marketing communications, we may share limited personal information with trusted marketing, advertising and analytics partners.
These partners may include advertising platforms, search engines, analytics providers, review platforms and email marketing providers.
Information shared may include data such as your email address, order history, website activity and interactions with our marketing communications.
Where personal information is used for audience matching or advertising measurement purposes, information is typically encrypted or otherwise protected before being transferred. We only share information where we have an appropriate legal basis to do so.
We may use these services to:
- Measure the effectiveness of advertising campaigns.
- Create customer and prospective customer audiences.
- Personalise marketing communications.
- Show relevant advertisements across search engines, websites and social media platforms.
- Collect and display customer reviews and feedback.
- Understand how visitors interact with our website and marketing campaigns.
You can manage your marketing preferences at any time. Where processing relies on cookies or similar technologies, you can also manage your preferences through our Cookie Policy and cookie preference settings.
Cookies and Similar Technologies
We use cookies and similar technologies to ensure our website functions correctly, improve performance, analyse website usage and enhance the customer experience.
Where required by law, non-essential cookies and similar technologies will only be used after you have provided your consent through our cookie banner or preference centre.
You can review and update your cookie preferences at any time.
For more information about the cookies we use and how to manage them, please refer to our Cookie Policy.
Analytics and Advertising
Google Analytics
Subject to your cookie preferences, we may use technologies such as Google Analytics to help us understand how visitors use our website and improve its functionality and performance.
For more information, please refer to Google's Privacy Policy.
Google Customer Match
We may use limited customer information, such as email addresses, to create encrypted customer audiences on advertising platforms such as Google Ads.
This helps us measure advertising performance and show relevant advertisements to existing and prospective customers.
Such processing will only be carried out where we have an appropriate legal basis to do so.
Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction.
Personal information is stored on secure systems and access is restricted to authorised personnel who require access to perform their duties.
All employees with access to personal information are subject to confidentiality obligations.
Data Retention
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including the fulfilment of orders, warranty support and customer service.
Certain records may be retained for longer periods where required by law, including accounting, taxation and regulatory obligations.
Contact Us
If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us:
Email: info@123-3d.co.uk or via our contact page
Telephone: 01270 433 123
Last updated: October 2026